call centres

Auto Added by WPeMatico

Arthur Goldstuck | artificial intelligence (AI) | call centres | Jimmy Moyaha | local business | SAFM Market Update

Local businesses embrace the rise of AI voice agents
Byadmin July 21, 2026

Arthur Goldstuck, managing director of World Wide Worx, explores the rise of AI voice agents, the importance of human-centred adoption and the impact on customer trust.

Read More Local businesses embrace the rise of AI voice agents
Anja Bates | Business | call centres | CareerJunction | customer support | engineering

South Africa has a severe shortage of engineers and IT professionals
Byadmin May 20, 2026

While the engineering and IT sectors are seeing a significant shortage in applications from suitably qualified job seekers, call centre and customer support positions often get numerous applications, including from overqualified candidates.

Read More South Africa has a severe shortage of engineers and IT professionals

► Necessary Cookies Standard

Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.

None

► Functional Cookies Remark

Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.

None

► Analytical Cookies Remark

Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.

None

► Advertisment Cookies Remark

Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.

None